A useful starting point
Show ticket volume, time-to-resolve, and the stack you supported. One or two pages. Skip a fake architect title. Skip this if you are applying for engineering roles — this evidence will not substitute for shipped code.
These examples illustrate structure, not a real applicant’s history. Replace every sample detail with your own evidence. Follow the employer’s instructions on qualifications, registration, document length and file format.
Evidence to consider
- Ticketing tool
- OS and identity stack
- SLAs you hit
- Customer group (staff, students, public)
Illustrative achievement bullets
- Closed 25–35 tickets a day on ServiceNow against a 4-hour first-response SLA
- Imaged 80 Windows laptops in a refresh week with 2 failed builds
- Reduced repeat password tickets 15% with a new MFA how-to
- Escalated 12 P1 outages with a written timeline for the duty manager
Relevant skills to substantiate
ServiceNow · Windows · Microsoft 365 · Active Directory · Remote support · Customer communication
What to leave out
- Buzzword clouds
- Photos
- Confidential ticket detail
Choose a layout
Explore the classic template or use it in the CV builder. This is a suggested layout; follow the vacancy’s requirements.