A useful starting point
Volume, channel, and a quality or retention proof. One or two pages. Skip “people person”. Skip this if you want account-management sales seats with no book of business.
These examples illustrate structure, not a real applicant’s history. Replace every sample detail with your own evidence. Follow the employer’s instructions on qualifications, registration, document length and file format.
Evidence to consider
- Channel (phone, chat, email)
- Volume
- CSAT or SLA if real
- Systems
Illustrative achievement bullets
- Handled 50+ contacts a day across phone and chat against a 80% CSAT target
- First-contact resolution 72% on a billing queue
- Documented 15 macros that cut average handle time 40 seconds
- Escalated 8 vulnerable-customer cases using the written policy
Relevant skills to substantiate
Phones · Chat · CRM · Complaint handling · SLA · Written English
What to leave out
- Photos
- Invented CSAT
- Every product SKU
Choose a layout
Explore the classic template or use it in the CV builder. This is a suggested layout; follow the vacancy’s requirements.